Etiquette Excellence

How to impress in the 21st Century

Course outline
Duration: 1Day (could be run as a half day session if required)

  • Fun delegate quiz “how etiquette- wise am I?
  • Professional introductions
  • Rules for the perfect handshake
  • How to win friends and interest people
  • The 10 tips to make small talk a breeze
  • Body Language
  • Business grooming ( for both men and women)
  • Using Neuro Linguistic Programming to establish rapport easily
  • Forms of address ( for gender and ethnic and racial groups)
  • Embracing cultural differences in Australia today
  • Understanding gender etiquette in the twenty first century
  • Office etiquette/ Meeting protocol/Social Awareness
  • Networking skills to be liked and remembered
  • A strategic approach to networking with confidence
  • Turning perfect strangers into advocates
  • Ten Commandments of Human Relationships